Shipping policy

 

At Calen, we are committed to providing our customers with an exceptional shopping experience, which includes prompt and reliable shipping services. This shipping policy outlines important information regarding the shipment of your orders to ensure clarity and transparency.

1. Order Processing:

  • Orders are typically processed within 1-3 business days from the date of purchase.
  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

  • We offer a range of shipping options to suit your needs. The available shipping methods and estimated delivery times will be presented during the checkout process.
  • We partner with reputable carriers to ensure your candles arrive safely and on time.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order, the selected shipping method, and your location. The shipping cost will be displayed at checkout.

4. Shipping Locations:

  • We currently only ship orders within the United States.

5. Shipment Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment.

6. Estimated Delivery Times:

  • Delivery times may vary depending on your location and the selected shipping method. Typically, domestic orders should arrive within 5-7 business days. 

7. Order Status and Updates:

  • You can check the status of your order and view order history by logging into your account on our website.

8. Shipping Delays:

  • While we make every effort to ensure timely deliveries, unforeseen circumstances may lead to shipping delays. If your order is experiencing a delay, please contact our customer service team for assistance.

9. Address Accuracy:

  • It is the responsibility of the customer to provide accurate and complete shipping information. We are not liable for orders sent to incorrect or incomplete addresses provided by the customer.

10. Missing or Damaged Shipments:

  • If your order is missing, damaged, or incorrect, please contact our customer service team within 7 days of delivery. We will work to resolve the issue promptly.

11. Holiday Shipping:

  • During holiday seasons, shipping carriers may experience high volumes, which could lead to longer delivery times. To ensure your order arrives on time, we recommend placing holiday orders well in advance.

12. Contact Information:

  • If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at calencandles@gmail.com.

We appreciate your support and trust in Calen and strive to provide you with the best shopping experience possible. Thank you for choosing us for all your candle needs.

Sincerely,

Calen, Hallee Kay, LLC